Terms & Conditions

Part A — General

Rev1 sells primarily to businesses, institutions, and professionals. Our products and services are intended for commercial, professional, and industrial use. If you order as an individual, these Terms apply to you in full and the return and cancellation rights stated here are the only ones offered. By ordering you confirm you are at least 18 and, if ordering for an organization, that you are authorized to bind it. Your use of this site is also governed by our Privacy Policy.

Written quotes are valid for 30 days unless the quote states otherwise; manufacturer price changes, currency movement, and tariff changes after that date are passed through. An order is accepted only when Rev1 issues a written order confirmation, sales order, or invoice; your purchase order is an offer until then. Pre-printed terms on a customer purchase order do not apply unless Rev1 accepts them in writing. We may decline or cancel any order for pricing errors, availability, export restrictions, or suspected fraud, and will refund any amount paid on an order we cancel.

Prices are in US dollars and exclude tax, freight, installation, training, and travel unless a quote itemizes them. Promotional pricing applies only during the stated period. If a listed price is clearly wrong we will offer the correct price or cancel. We collect sales tax where required; resale and exemption certificates must be on file before invoicing and are not applied retroactively.

Changes to scope, quantity, configuration, or delivery after acceptance require a written change order and may change price and lead time. Rev1 is not obligated to accept a change once manufacturer orders are placed or work has begun.

Part B — Payment Terms

Rev1’s standard terms are payment in advance. Other terms are available subject to credit review and, for special-order equipment, manufacturer acceptance.

• Web store orders: in full at checkout by card, ACH, or approved financing.
• Stocked equipment and consumables on quote: in full before shipment.
• Special-order, quoted, and configured equipment: in full at order unless credit terms are approved in writing (B2). The order is placed with the manufacturer after payment clears.
• Software and subscriptions: in full before the key, activation, or subscription start is issued.
• Services: projects quoted above $2,500 require a 50% deposit to schedule; balance due on delivery of the deliverables or completion of the visit. Smaller jobs are due in full on delivery. Recurring or milestone engagements are billed per the statement of work.
• Training and installation: in full before the scheduled date unless covered by an equipment order.

Net-30 terms are available only to accounts with an approved credit application, may be capped at a credit limit, and may be reduced or withdrawn at any time. Terms start on the invoice date, not the delivery date.

We accept ACH, wire, check (subject to clearance), and major cards. Credit card payments on invoices above $5,000 carry a 3% surcharge, disclosed before payment and on the invoice, not exceeding our cost of acceptance or applicable card-network caps. Debit and prepaid cards are never surcharged. Third-party financing is subject to the lender’s approval and terms; Rev1 is not a party to the financing agreement.

Overdue balances accrue interest at 1.5% per month (18% APR) or, if you are purchasing as an individual rather than a business entity, the maximum rate Michigan law permits, whichever is lower, plus collection costs and reasonable attorney fees. Rev1 may suspend shipments, services, support, and license renewals on any account with an overdue balance, and may require prepayment for future orders. Returned checks and failed ACH incur a $35 fee.

Tell us in writing within 10 days of the invoice date what you dispute and why. Undisputed portions remain due. Invoices not disputed within 10 days are accepted.

Stocked items: no charge before shipment. Special-order and configured equipment: no charge before Rev1 places the manufacturer order; after that, a cancellation fee of 25% of the order value is deducted from any refund of amounts paid, and orders cannot be cancelled once the equipment ships from the manufacturer. Software: not cancellable once a key or activation is issued. Services: see E10.

Part C — Equipment, Materials & Accessories

Lead times are estimates, given in good faith, and not guaranteed. Capital equipment typically ships in 2 to 12 weeks depending on the manufacturer; we tell you promptly about any material delay.

Risk of loss and title pass to you when the carrier picks up the shipment (FOB Origin) unless your quote says otherwise. You are responsible for freight-damage claims with the carrier; Rev1 will help you file them.

International: some products require a US export license (EAR). Duties, taxes, and customs clearance at destination are your responsibility.

Manufacturer warranties pass through to you and begin on the delivery date unless the manufacturer says otherwise. Rev1 is an authorized reseller and, for listed brands, an authorized service provider; we open and coordinate warranty cases and may perform covered repairs. Contact Rev1 first for every warranty matter and do not ship equipment to a manufacturer without an RMA issued through Rev1. Proof of purchase from Rev1 is required.

Warranties universally exclude damage from misuse, drops, unauthorized modification or repair, environmental events, non-approved materials or accessories, operation outside published specifications, and normal wear on consumable components (nozzles, films, build plates, calibration targets, cables). Manufacturer terms in force at the time of purchase govern; Rev1 makes no warranty beyond the manufacturer’s.

C3. Returns, Refunds & Restocking

Every return requires a Return Merchandise Authorization (RMA) issued by Rev1 before you ship. Request one at [email protected] or (248) 707-2950 with your order number and reason. Items received without an RMA, or more than 14 days after the RMA issues, are refused or returned at your expense.

Filament, resin, scanning spray, targets, films, and similar items may be returned within 30 days of delivery if unopened, unused, and in original resalable packaging. A 15% restocking fee is deducted from the refund. Return shipping is at your cost. Opened, used, or partially consumed materials cannot be returned.

Desktop 3D printers and handheld scanners that Rev1 stocks (marked “stocked” on the product page) may be returned within 14 days of delivery if the factory seal is unbroken. A 15% restocking fee applies and shipping both ways is at your cost. Opened units are not returnable for refund; if a unit is dead on arrival, report it within 7 days of delivery with photos or video and Rev1 will arrange a warranty exchange.

Industrial 3D printers, metrology and industrial 3D scanners, CT systems, and any product quoted, special-ordered, or configured for you are not returnable. These items are procured to order. Confirmed manufacturing defects are handled under warranty (C2).

• Software licenses and subscriptions once a key is issued or activated (Part D)
• Clearance, discontinued, demo, refurbished, and sale-priced items (sold as-is unless a warranty is stated)
• Services, training, installation, and consulting once scheduled or delivered (Part E)
• Items missing accessories, manuals, or packaging, or damaged after delivery

• Returns are inspected within 10 business days of receipt. Refunds go to the original payment method only.
• A product returned as defective that tests within manufacturer specification is treated as a non-defective return: the restocking fee applies, plus a $150 diagnostic charge and return freight to you.
• Missing or damaged accessories, cables, and packaging are deducted at replacement cost.
• Original shipping charges are not refunded unless the return is due to Rev1’s error or a confirmed defect.

Rev1 may decline a non-defective return, or offer an exchange or store credit instead of a refund, where a pattern of ordering and returning is evident on the account. Warranty claims are never affected by this limit.

Part D — Software & Subscriptions

Software sold or resold by Rev1 (including Geomagic, PolyWorks, LixelStudio, and similar) is licensed under the publisher’s end-user license agreement (EULA), which you accept on activation and which governs your use. Rev1 is the reseller: the publisher, not Rev1, is responsible for the software’s features, compatibility, availability, updates, and support policies. Licenses are non-transferable unless the EULA allows it. Copying, reverse engineering, or redistributing licensed software is prohibited.

Software is delivered electronically by key, activation, or account provisioning. Once a key or activation is issued it is non-returnable and non-refundable; publishers do not accept returned licenses. Confirm the product, edition, seat count, and hardware compatibility before ordering; Rev1 will help you check at no charge.

• The term starts on activation (or the start date on the invoice) and runs for the full period purchased. There are no prorated refunds for early termination or non-use.
• Rev1 sends a renewal invoice about 30 days before expiry. Renewal is your decision; nothing renews without your order. A subscription that lapses is reactivated at the publisher’s then-current price plus any reactivation or back-maintenance fee the publisher charges.
• Subscription pricing is set by the publisher and may change at renewal.
• Cloud and SaaS products are also subject to the vendor’s service agreement and privacy policy. Rev1 is not liable for outages, data loss, or feature changes on a vendor-hosted service.

Rev1 provides first-line support and escalates to the publisher for licensed software we sell. Support scope and hours are those stated on the invoice or support plan; support on software not purchased through Rev1, or on expired subscriptions, is billed at the hourly rate in force.

Trial licenses are provided as-is, for evaluation only, for the period stated, and may be revoked. Trial output is not warranted for production use.

Part E — Services & Deliverables

This Part covers 3D printing services, 3D scanning and reality capture, CT scanning, reverse engineering and CAD, inspection and metrology reporting, training, installation, and repair. A statement of work or quote defines each engagement’s scope, deliverables, schedule, and price.

Service quotes are based on the files, parts, drawings, and information you provide. Free file review and process recommendation are advisory only. Scope, quantity, material, or specification changes after acceptance are handled by change order (A4). Work starts when files or parts are approved for production, the deposit (B1) has cleared, and any required drawings, tolerances, or standards have been supplied.

You warrant that you own or are licensed to use every file, drawing, part, and design you send us, that our use of them to perform the work does not infringe any third party’s rights, and that they are not export-controlled unless disclosed in writing. Rev1 does not review customer designs for regulatory compliance, safety, or fitness for use. You will defend and indemnify Rev1 against claims arising from your files, designs, or specifications, including intellectual-property and product-liability claims.

Turnaround times quoted or published (“1 to 3 day standard”) are estimates from the start date in E1 and exclude shipping. They are not guaranteed unless the quote states a committed date and a rush fee. Rush work is available at +50% of the standard price for next-business-day completion and +100% for same-day completion, subject to capacity.

• Printed parts are delivered as-printed to the process tolerance stated on the quote (typically ±0.2 mm or ±0.5%, whichever is greater, for FDM; per-process for resin and high-temperature materials) unless post-processing, machining, or inspection was quoted. Support marks, layer texture, and material-typical color variation are normal. Parts are prototypes unless the quote states an end-use specification; suitability for structural, safety-critical, medical, aerospace, or food-contact use is your responsibility.
• Scan data is delivered in the formats quoted (STL, OBJ, PLY, E57, STEP, or others). Accuracy is the scanning equipment’s published specification under the capture conditions used, with calibration traceable to national standards. Surface finish, color, transparency, and access can reduce coverage; Rev1 will flag gaps before delivery. Rev1 is not an accredited testing laboratory unless a certificate says so.
• CAD and reverse-engineering deliverables reproduce the scanned geometry to the fidelity quoted (as-built, design-intent, or parametric). Design intent, tolerances, and features not present in the physical part are modeled only where you specify them.
• Inspection and metrology reports compare measured data to the CAD, drawing, or GD&T you supply, using the equipment and method stated in the report. A report documents what was measured; it is not a certification of conformance or a substitute for your own quality system.
• CT scanning deliverables are the volume data and reports quoted; resolution, penetration, and artifact levels depend on the part’s material and geometry, which Rev1 assesses before quoting.

Report any defect in a deliverable within 5 business days of delivery, in writing, with enough detail to reproduce it. Deliverables not rejected in that window are accepted. Rev1 will correct a deliverable that does not meet the quoted specification at no charge, or credit the affected portion, at Rev1’s option; this is your exclusive remedy for a defective deliverable. CAD and report work includes one revision round for corrections within scope; additional rounds, and changes to the scope or the source data, are billed at the quoted hourly rate.

You own your designs and, on payment in full, the deliverables made for you. Rev1 owns its methods, process settings, fixtures, tooling, templates, and know-how, and may reuse them. Rev1 treats your files and data as confidential, uses them only to perform the work, and does not show your parts in marketing without written permission. Rev1 may retain working copies for 90 days after delivery for warranty and re-order purposes, then deletes them unless you ask us to keep them; a signed NDA overrides this section where stricter.

Tell us in writing about fragile, hazardous, high-value, or one-of-a-kind parts before sending them, and about any handling or cleaning restrictions. Rev1 exercises reasonable care with parts in its possession; its liability for loss of or damage to a customer part is limited to the lesser of repair cost or replacement cost. Parts are returned at your cost. Parts not collected within 60 days of notice may be disposed of.

• On-site scanning, installation, training, and service visits carry a half-day minimum plus travel, mileage, and lodging at the quoted rates.
• Rescheduling or cancelling inside 48 hours of a visit, or a no-show, forfeits the minimum. Training sessions may be rescheduled once at no charge with 5 business days’ notice.
• You are responsible for site readiness: power, network, environmental conditions per the manufacturer’s specification, physical access, safety clearance, and an available operator. A return visit caused by an unready site is billed.
• Installation is complete when the equipment performs a verified first print or scan. Training is instruction, not certification, and does not transfer responsibility for safe operation.

Out-of-warranty repair carries a $150 diagnostic fee, credited against approved repair. Estimates are valid for 30 days; work proceeds on written approval. Replaced parts become Rev1’s property unless you ask for them at intake. Equipment not collected within 60 days of completion notice may be disposed of or sold to cover charges. Repairs are warranted for 90 days on the repaired component only.

You may cancel before work starts at no charge once the deposit is applied to any materials already ordered. After work starts, you pay for work performed and materials committed to the date of cancellation, plus 10% of the remaining quoted value for scheduled capacity. Deliverables are released on payment.

Part F — Demo, Evaluation & Trial Equipment

Demo units, proof-of-concept trials, loaners, and pilot programs are provided only under a separate signed evaluation agreement, which controls the term, conditions of use and return, insurance, and charges for damage, loss, or late return. Trial results are provided as-is and do not constitute a warranty of performance on your application. Demo equipment sold after a trial is sold as a demo unit under Part C with the warranty stated on the invoice.

Part G — Legal

If anything is wrong with an order, contact Rev1 first; we resolve most issues within two business days. You agree not to initiate a card chargeback or payment dispute on a delivered, non-defective order without first requesting an RMA or resolution from Rev1. A chargeback filed in breach of this section entitles Rev1 to recover the disputed amount, chargeback fees, and reasonable collection costs, and to suspend the account.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, PRODUCTS ARE PROVIDED WITH THE MANUFACTURER’S WARRANTY ONLY AND SERVICES WITH THE REMEDY IN E5 ONLY. ALL OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, ARE DISCLAIMED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REV1’S TOTAL LIABILITY FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT, LICENSE, OR SERVICE GIVING RISE TO THE CLAIM. REV1 IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PRODUCTION DOWNTIME, SCRAPPED PARTS, OR COST OF SUBSTITUTE EQUIPMENT OR SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

Some jurisdictions do not allow the exclusion of implied warranties or the limitation of incidental or consequential damages. If such a law applies to your purchase, the exclusions and limitations above apply only to the extent that law permits, and nothing in these Terms limits rights you hold under law that cannot be waived.

You will defend and indemnify Rev1 against third-party claims arising from your designs, files, specifications, or use of products and deliverables, including intellectual-property, product-liability, and regulatory claims, except to the extent caused by Rev1’s negligence.

Each party keeps the other’s non-public business and technical information confidential and uses it only for the transaction. Rev1 stores customer files and scan data on access-controlled systems and follows E6 for retention. Rev1’s Privacy Policy governs personal information.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including manufacturer and carrier delays, supply shortages, tariffs and export restrictions, utility or network failure, weather, labor disputes, and government action. Payment obligations are not excused.

You will comply with US export laws in your use and resale of products and data, and will not export or re-export to restricted destinations, end users, or end uses. You are responsible for any licenses required at destination.

Site content, product data, images, and documentation are owned by Rev1 or its suppliers and may not be reproduced without written permission. Manufacturer names and marks belong to their owners.

These Terms are governed by the laws of the State of Michigan without regard to conflict-of-law rules. Any dispute is brought exclusively in the state or federal courts located in Oakland County, Michigan, and you consent to that jurisdiction. The prevailing party may recover reasonable attorney fees.

These Terms with the applicable quote, order confirmation, statement of work, and manufacturer or publisher terms are the entire agreement for the transaction. If a provision is unenforceable the rest stands. Rev1 may assign to an affiliate or successor; you may not assign without consent. Notices go to the email addresses on the order. Rev1 may update these Terms at any time; the version posted when you order applies to that order.