Terms & Conditions

1. Acceptance of Terms

By accessing or using the Rev1 Technologies website (www.rev1tech.com) and any of its associated services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not use the website or services.

2. Description of Services

Rev1 Technologies sells, services, and supports 3D technologies, including 3D printers and 3D scanners, as well as related supplies and materials. We also sell and support software for CAD modeling and quality control. Additionally, Rev1 Technologies provides contract manufacturing services, as well as contract 3D scanning and CAD modeling services.

3. User Accounts
  • Account Creation: To access certain features of the website or services, such as the knowledge base or support requests, you may be required to create an account. You must be at least 18 years of age to create an account.
  • Required Information: When creating an account, you may be required to provide your full name, email address, and phone number. You agree to provide accurate and complete information.
  • Account Security: You are responsible for maintaining the confidentiality of your account credentials, including your password. You are responsible for all activities that occur under your account.
  • Account Suspension/Termination: Rev1 Technologies reserves the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to violation of these Terms and Conditions.
4. Acceptable Use

You agree to use the Rev1 Technologies website and services only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the website and services. Prohibited activities include, but are not limited to:

  • Engaging in any illegal or unlawful activities.
  • Spamming or sending unsolicited advertising.
  • Attempting to hack or gain unauthorized access to the website, services, or other users’ accounts.
  • Uploading viruses, malware, or other malicious code.
  • Engaging in harassment, abusive, or threatening behavior.
  • Infringing on the intellectual property rights of Rev1 Technologies or others.
  • Misrepresenting your identity or affiliation.
5. Intellectual Property

The Rev1 Technologies website, services, and all content contained therein, including but not limited to trademarks, logos, copyrighted materials, and trade secrets, are owned by Rev1 Technologies and are protected by applicable intellectual property laws. You may not reproduce, modify, distribute, or otherwise use any of Rev1 Technologies’ intellectual property without prior written consent. Any trade secrets or intellectual property shared by Rev1 Technologies remains the sole property of Rev1 Technologies and may not be used by the client for any purpose outside of the scope of agreed activities.

6. Payment Terms
  • Accepted Payment Methods: Rev1 Technologies accepts all major credit cards and purchase orders with payment in advance terms.
  • Extended Payment Terms: Extended payment terms may be available upon approval and may require a credit check and/or references.
  • Taxes: Prices are subject to local taxes in states where Rev1 Technologies is required to register for sales and use taxes (has nexus). Buyers are responsible for all other applicable taxes.
  • Subscription Services: Subscription services may be set up for auto-renewal. To terminate a subscription, you must provide written notice to Rev1 Technologies.
  • Order Cancellation: Rev1 Technologies reserves the right to cancel orders due to manufacturer price or policy changes at any time. In such cases, the client will be provided with a full refund.
7. Shipping and Delivery

Rev1 Technologies strives to ship orders the same or next business day when possible. However, we cannot guarantee same-day or next-day shipping due to variations in stock levels. Shipment estimates will be confirmed at the time of order, but shipments may take between next day up to 5-7 business days on average before shipment.

8. Returns and Refunds

Returns and refunds are governed by the Rev1 Technologies Return Policy, as outlined below:

Rev1 Technologies Return Policy

At Rev1 Technologies, your satisfaction is our priority. If you’re not completely satisfied with your purchase, you may return eligible items within thirty (30) calendar days of receiving your order, subject to the terms and conditions outlined below.

Non-Returnable Items

Please note that software and services are non-returnable. We encourage you to review system requirements and consult with our sales team prior to purchasing software or service packages.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return must be initiated within thirty (30) calendar days of receiving your order.
  • The item must be in its original, unused condition, without any signs of wear, damage, or modification.
  • All original equipment, accessories, manuals, cables, packaging, and documents that were included with the original purchase must be included.
  • The original packaging must be retained and used to repack the merchandise for return. Returns shipped in non-original packaging may be refused.
Return Authorization (RA) Required

All returns require a Return Authorization (RA) number. To request an RA number:

Issued RA numbers are valid for 30 calendar days from the date of your original merchandise receipt. If the merchandise is not received by Rev1 Technologies within this timeframe, the RA will expire, and the return will not be accepted.

Return Shipping

Customers are responsible for all shipping charges and assume liability for any damage or loss during the return transport. We recommend using a trackable shipping method and insuring the package for the full value of the merchandise.

Unauthorized Returns

Rev1 Technologies will not accept unauthorized returns. Any return made without a valid RA number will be subject to refusal of delivery or additional handling fees. It is the customer’s sole responsibility to arrange and pay for the return shipment of any unauthorized returns back to the customer.

Restocking Fee

A 15% restocking fee may be applied to all eligible returns. This fee helps cover the costs associated with inspecting, cleaning, and restocking the returned merchandise.

Inspection and Refusal

Rev1 Technologies retains the right to inspect all returned merchandise and refuse shipments that do not meet the above conditions, including items returned in non-original packaging.

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
  • If rejected, we will provide a reason for the rejection and offer to ship the item back to you at your expense.
Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue, which may include a replacement, repair, or refund.

Policy Updates

Rev1 Technologies reserves the right to modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about our return policy, please contact us:

(End of Return Policy)

9. Warranty Disclaimer

Rev1 Technologies makes no express warranties on products sold from other manufacturers. Nor is a warranty offered for any services provided or software sold outside of the software developer-provided warranties. To the fullest extent permitted by applicable law, Rev1 Technologies disclaims all other warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Rev1 Technologies shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the website, services, or products.

11. Indemnification

You agree to indemnify and hold Rev1 Technologies harmless from any claims, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of or relating to your use of the website, services, or products, or your violation of these Terms and Conditions.

12. Termination

Rev1 Technologies may terminate your access to the website, services, and your account at any time, with or without cause, including but not limited to: (a) breach of these Terms and Conditions; (b) engaging in illegal activities; (c) non-payment of fees; (d) abuse of the services.

13. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Michigan. Any dispute arising out of or relating to these Terms and Conditions shall be resolved through arbitration in the State of Michigan.

14. Changes to Terms

Rev1 Technologies reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. These changes will not affect orders in process.

15. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

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